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Shipping And Logistics

  • Shipping & Delivery

    The delivery charges of the order at The Spares Company are as follows: 
    - FLAT Shipping of INR 200 for all Orders. 
    *The delivery charges may be subject to change. 

    Most of the orders are shipped out within 5 working days after ordering and delivered within 4 working days after shipping. The orders are couriered through a reliable courier company according to the location of delivery. Online tracking of order is possible after it has been shipped. It is highly unlikely that The Spares Company is unable to deliver an item from the order, in such a case the customer will not be charged for the item or will get a full refund of the said item in the account provided by the client. The customer service team will reach out to the client detailing the order and refund.

  • Returning

    In an unlikely event that the customer has to return an item it should follow the below mention criteria:
    The item should be returned within 4 calendar days from the date you receive it. In order to be eligible for return, product should not be used and should be returned in the same condition as received with the original packaging. In the unlikely event that the Product is found defective after opening the package, the product can be returned. 

  • Refunding

    The items sent back by the clients are inspected, the clients are notified about the item being received by the Spares Company immediately; while the status of the refunding process is notified within 2 weeks of receiving the item.

  • Canceling

    The order can either be canceled by the client within 24 hours after placing it or before the shipping number is generated, whatever occurs first.

  • Replacing

    Another unlikely event, if a wrong component is shipped or the component received is damaged, then the order can be sent back when the item sent by the company is received. If a refund is approved then the amount will be credited to the client account with few days depending on the banking policy of the card issuer. A new order will have to be placed by the client for the correct product.

  • Shipping return/ replacing charges

    The company will be responsible for payment of the shipping cost when a product is approved for refunding. Shipping on replacement of the product is borne by the Spares Company too.

  • How to return a product

    The company will provide a pick up for the items that are intended to be returned.

  • Email registration

    The user information on the site is used to contact the client from time to time for updating them about the purchased products or wish-listed products. The data is also used to enhance the customer service experience at the site. Newsletters are sent to the subscribed clients. The data is not sold, traded or transferred to outside parties.